1. Information We Collect
When you visit our website or place an order, we may collect:
- Personal details such as your name, email address, phone number, and shipping address
- Payment information (processed securely through third-party providers; we do not store your card details)
- Order history and preferences
- Any information you voluntarily provide through contact forms, emails, or customer service requests
2. How We Use Your Information
We use your information to:
- Process and ship your orders
- Communicate with you about your purchase, delivery, or customer service issues
- Improve our products, website experience, and services
- Send promotional emails or updates (only if you subscribed)
We do not sell, rent, or distribute your information to third parties for marketing.
3. Information Sharing
We may share your information only with:
- Shipping partners such as DHL, for delivery purposes
- Payment processors for secure payment transactions
- Service providers who help us operate our website (e.g., email platforms)
These partners are required to protect your information and use it only for the services they provide.
4. Data Protection & Security
We take reasonable measures to protect your personal data from unauthorized access, misuse, or loss.
Your payment information is handled securely through encrypted third-party payment gateways.
5. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve your browsing experience
- Save your preferences
- Understand website traffic and performance
You can choose to disable cookies in your browser settings.
6. Your Rights
Depending on your country’s regulations, you may:
- Request access to the personal data we hold
- Request corrections or updates
- Request deletion of your information (unless required for legal or transactional purposes)
- Opt out of marketing communications at any time
7. Data Retention
We retain your information as long as necessary to:
- Complete your transactions
- Provide customer service
- Comply with legal, tax, or accounting obligations
8. Contact Us
If you have questions about this Confidentiality & Privacy Policy, or wish to exercise your rights, you can contact us at: contact@onaturellsn.com
Business Name: Onaturell
Location: Dakar, Senegal